Customers on the Automation Plan or Optimize Plan (paid plans) can connect Delete Me with Klaviyo.
Once connected, when a customer changes their email address through Shopify's new customer accounts, their email address in Klaviyo is automatically updated (synced) to match.
How to connect Klaviyo and Delete Me
- Open the Delete Me app, go to Settings, and open the Marketing Platform Integrations tab to configure the connection.
- Under Klaviyo Account, enter the Private API Key issued by Klaviyo.
You can create a Private API Key in Klaviyo by going to Settings > Account > API keys > Create API keys.
- Under Klaviyo Features, turn on Sync customer email address changes, then click Save. This completes the Klaviyo integration setup.
Settings inside Klaviyo
Please also check the integration settings inside Klaviyo.
Open Klaviyo, go to Integrations > Shopify > Sync settings > To Shopify, and confirm that the items shown in the screen below are configured.
What happens in Klaviyo after a customer changes their email address in the Shopify store
When a customer changes their email address from their store profile, the customer's old email address in Klaviyo is replaced with the new email address.